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XLmoto customer services

Customer Service



Track your order - Please allow 24 to 48 hours for the courier to update your tracking information accordingly.


Dear customer,

Due to the world wide COVID-19 situation, 24MX customer service phone lines have been closed temporarily. If you have an urgent question please contact us once via email and our customer service team will do their best to respond as quickly as possible.

Due to the current global situation regarding COVID-19, some deliveries may be delayed. We recommend that you check the tracking link provided to you and contact the carrier for the most recent information regarding their deliveries as we unfortunately do not have any information other than the information provided on your order tracking.

Thank you for understanding. 






1. How quickly will my order be delivered?

Every day, we ship orders throughout Europe and the UK. We always do our best to ENSURE That you receive your products as quickly as possible! Stocked items are delivered within an estimation of 3 to 6 working days with Parcelforce.
In the event of deviations, You will be contacted by e-mail or phone. * Please note that we do not ship to the Channel Islands (Jersey and Guernsey) *

2.  What is the lowest price guarantee?

We are constantly checking our competitors’ prices to ensure that we offer you the best price on our products. Should you still find a product cheaper elsewhere, we will match it, if certain conditions are met. The conditions for our Lowest Price Guarantee (LPG) are:

  1. LPG is valid within 14 days from purchase
  2. The LPG is based on the original competitor price, not including discounts/deals
  3. The competitor must deliver to the country of purchase
  4. You must send a link to the competitor site showing the product and that:
    • It is in stock
    • Available for immediate delivery
    • Same Model / Size / Colour etc.
  5. Applies to all UK-based online merchants (Sites like eBay and Amazon not included)
  6. LPG is not valid for 24MX/XLMoto campaigns / Crazy Deals


3. Who delivers my parcel?

Orders are delivered by Parcel Force via GLS, meaning they arrive at the Postal Service Center. Afterward, they are sorted and dispatched to your nearest depot for delivery.

When the package reaches the service center, you will receive an SMS; Therefore, it is an important issue to provide your mobile number when ordering.

All parcels shipped from us are both trackable and insured. 

4. How much does delivery cost?

Delivery is free on orders of £ 50 or more! For orders of less than £ 50, a flat shipping fee of £ 3.95 is applied, Free shipping does not apply to our tents 

This product is simply too big or heavy to be covered by our free shipping offer and therefore we’ll add a small shipping fee of £11.99 to orders containing this product.

Note! This fee only will be added once per order so you can go ahead and add 100 bulky products to your cart without worrying about the shipping cost.


5. How do I pay for my order?

We offer two convenient payment options:

Online Payment

Pay securely with your card! All information is late encrypted via SSL, so no outsiders will be able to access your card details. We accept VISA, MasterCard, Eurocard, and Maestro. No hidden charges for card purchases. Card payments are processed by PayEx, leading partners in the payment domain. 

Pay via PayPal

PayPal is a payment service owned by eBay and boasts over 100 million users worldwide. Hundreds of companies use this service, which is open for bothering individual and business use. Paying with PayPal is fast and easy. The payment is made in just a few clicks, and the money is Immediately Transferred to our PayPal account. As a buyer, you do not pay any additional fees.  

6. Are all products in stock?

We have one of the Largest inventories of parts and accessories for motocross bikes, motorcycles, and pit bikes. Our assortment of alsoincludes products stocked by our suppliers. You can see on each product level on a livestock feed. Please be aware that this feedback is not always instant, and Could take some time to update.

8. How do I know that my order went through?

Once you have completed your order, an order confirmation will be late to the email address you provided. Also, You will receive a notification via email when your parcel is Dispatched; this includes your tracking number, as well as a link that will enable you to personally track your order. Please note that it can take up to 72 hours before tracking information Becomes live.

If you have not received an e-mail confirmation or notification from us, we strongly recommend checking your spam folder. You can always contact us for tracking information, as well. 

You Can Also track your order here, by simply inputting your 7-digit order number. 

9. I want to exchange or return an item. What Should I do?

We have made it even easier to return or exchange an item. A returns form is now provided in every parcel.

Click here to proceed to returns

We do not provide free return labels for Isle of Man and other autonomous territories due to customs issues.

You may return or exchange any item within 60 days of purchase, as long as it is unused and still in its original packaging. Electronics, such as boxes and CDI ignition system, Can not Be Returned. This Also Applies to Foodstuffs, such as dietary supplements and energy drinks. Special-ordered products are not guaranteed.

10. I want to exchange to ...?

Color and size exchanges are free. We pay for the return shipping! Click here for more information. 

If You Decide to return an unwanted item, You will be charged an administration fee of £ 9.

We do not provide free return labels for Isle of Man and other autonomous territories due to customs issues.

11. Can I cancel an order?

If you wish to cancel an order, please contact Customer Service as soon as possible, at 0330 82-80-039.

If your order is in the midst of being processed or has been already logged in Dispatched, then we are unable-to accommodate cancellations. You must send the products back as returns.

12. A product arrived damaged. What should i do now?

When you receive your order, it is an important issue to inspect the condition of the parcel Immediately. Should the packaging be damaged in any way, please bring this to the attention of the delivery driver. NOTE: It is Important That You make a neat Damage Claim. Be sure to get a confirmation of damage from the courier, then contact Customer Service.

We thoroughly inspect every item before it is late to you. Should a product be damaged upon delivery, please send detailed pictures  so this matter can be resolved promptly.

13. Received the wrong product. What do I do now?

In the event that you receive the wrong product, please contact Customer Service to DISCUSS how the situation will be rectified. 

Always check before mounting Party to ENSURE They will properly fit your bike. We are not Responsible for the consequential damage of installing faulty parts or products late into error. Compensation for defective or incorrect items is limited to the purchase price. 

14. How long do newsletter campaign deals load? 

Newsletters That are late by e-mail are Weekley deals. Prices are changed back to the original price after 7 days. Limited to the stock amount. 

15. What if my parcel is ruined or lost in transit?

All parcels shipped from us are both trackable and insured. Please contact Customer Service at 0330 82-80-039 to arrange a refund or replacement. 

16. Has the shipment or my order been delayed?


If the shipment of your order is delayed, you will be notified via email or text message. As a customer, you always have the right to cancel your purchase.

We do everything in our power to satisfy your orders. However, there are limited circumstances in which delays are inevitable, for example. When a supplier is unable to fulfill his commitment to us.