Purchase & delivery
Fast door to door delivery:
Your package will be delivered by Parcel Force in patnership with DHL. Delivery time is within an estimation of 3 to 5 working days once you have received a dispatch e-mail. Please regard longer delivery times for certain postcodes (including but not restricted to, the Scottish highlands and Northern Ireland).
Once you have received your parcel we adivse that all customers open the box in clean and safe enviroment, whilst checking all products have been correctly delivered and there are no defects. If you find any issues with your order please contact our customer service department immediately. Please also have pictures available to send via e-mail if customer services request.
£3.95 fixed shipping rate or free on orders over £50.00:
We ship your packages, no matter size or weight to your door for a low flat rate of £3.95 (VAT incl!) unless your order comes to over £50.00, then your delivery is free! That's right! Free postage and packaging with all orders over £50.00!
Please note that after you have made your order, the tracking code could take upto 72 hours to register in the system. So if it's not working first time, then just be patient.
We want to draw your attention to the fact that standard shipping is not applicable to oversized products such as tents, tyres and other large and heavy products. An oversize shipping fee of £6.99 will be added to your order.
This fee is only added once per order. So you can add 100 bulky products to your order without incurring extra shipping costs.
Lowest price guarantee:
It's easy! We check daily that we are cheaper than our competitors. If you still find a product cheaper elsewhere, we'll match it. Our price guarantee is valid for 14 days if you send a copy of your receipt via e-mail and can prove (link to the site cheaper) that the same product can be bought elsewhere in the UK. That is to say that the product is in stock for immediate delivery, same model, size, colour etc. Price guarantee applies to all UK merchants online or in store (eBay not included / Lowest price guarantee is not valid for our own campaigns/Crazy Deals).
1. Purchase your product, at our requested price.
2. After you have placed your order, send an email to email@example.com and:
Let us know:
Your order number.
Which of our competitors are advertising a lower price?
The price our competitor is requesting.
Include the URL of the competing product page
Send your email to: firstname.lastname@example.org
3. We will contact you to confirm that we lowered the price and specify how we calculated your guaranteed lowest price! If your claim does not qualify, you will always have the right to cancel your order.
4. Lowest price guarantee is vaild for 14days after your purchase within 24mx. As we have campaigns, deals, sales and offers running weekly. Contact our customer services with your order number and we will honour your orginal price paid to recieve the reduced price
We have made it even more easy to exchange or return an item. A Returns form will be provided with the parcel.
We offer two convenient payment options.
Online Payment - Smooth , easy and secure.
Pay securely with a debit or credit card! All information is sent encrypted via SSL so that no outsider should be able to read your card details. We accept all major VISA and MasterCards. No hidden charges for card purchases. Card Payments are processed by PayEx who are the leading partners in the payment domain.
Pay via PayPal:
PayPal is a payment service owned by eBay. PayPal has over 100 million users worldwide. Hundreds of companies make use of the service which is open both for individuals and for businesses. Paying by PayPal is fast and easy . Payment is made by pressing a few keys and the money is transferred immediately to our PayPal account. You as the buyer pay no extra fees.
XLmoto (Pierce Europe AB) Standard Terms of Sale
All sales are subject to the following terms and conditions;
The customer acknowledges this agreement with the Terms of Sale by the placement of an order and purchase of a Product from XLmoto.
All sales shall be deemed as made in Sweden, regardless of the location of the Customer.
(a) Prices and promotions listed in Xlmoto's website and advertisements are subject to change without notice.
(b) Payment are due before shipment, unless credit terms have been arranged in advance with the Xlmoto Credit Department. In such cases, payment and terms shall be set forth in the credit agreement.
(c) If an error is made and a product is listed at an incorrect price, Xlmoto shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Xlmoto shall immediately issue a credit in the amount of the incorrect price.
Xlmoto makes every effort to ensure the accuracy and information on our website. However, the information, services, products offered for sale and materials contained in and/or advertised on Xlmoto, including, without limitation, text, graphics and links, are provided on an "As Is" basis with no warranty. Xlmoto and its suppliers do not represent or warrant that the information accessible via Xlmoto is accurate, complete or current. We are not responsible for typographical errors. Price and availability information is subject to change without notice.
When a customer places an order, the order will be shipped to the address designated by the customer as long as the shipping address is compliant with the shipping restrictions contained on this website. All purchases from this website are made pursuant to a shipment contract.
All packages are insured for damage, loss and/or stolen. The customer is (if requested) responsible for filing any claims with the courier for damaged and/or lost shipments.
Our shipping partner will contact the customer through the e-mail address or telephone number provided when ordering. If a door to door delivery is not possible, it is the customers responsibility to pick up the package at the address provided by our shipping partner.
All orders will be consolidated to one shipment, which may add additional time to the final delivery.
Delivery times are estimates only and XLmoto shall not be liable for delays.
Customers are entitled to the manufacturer's limited expressed warranty (if any) that accompanies the product. Xlmoto provides no additional or independent warranty. All other warranties, expressed or implied, including the warranties of merchantability and fitness for a particular purpose are disclaimed. Xlmoto shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has been advised of the possibility of such damages; the maximum liability for all direct damages (if any) arising out of any action shall be limited to an amount not to exceed the purchase price of the product.
These Terms of Sale and any transactions made under them shall be interpreted by and be subject to law.
In the event any section or portion of a section of these Terms of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be struck from the Terms of Sale, and the remaining terms shall continue in full force and effect.
Xlmoto shall not be responsible for damages or delays resulting from Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo.
These Terms of Sale may be modified from time to time by Xlmoto without notice, and are current as of the date of the the current advertisement or website.
Xlmoto has taken extensive steps to ensure that any data transmitted by our users cannot be intercepted, viewed, or blocked by unauthorized parties. We also have established policies telling our users how we use and store their information, such as addressing information and credit cards. See below for further details.
Xlmoto ensures the security of all protected data transmitted to and from our site through the use of a server-based encryption technology called Secure Sockets Layer (SSL). As you enter personal information (such as your password, address and phone number, or your credit card number), SSL encodes it so that it is available only to you and XLmoto, who will help make sure your purchasing goes smoothly. This security protects you from impostors, eavesdroppers and vandals that might otherwise access your information as it travels from one computer to another. With this security, you can send your credit card number to us without risk of interception. SSL security makes shopping over the Internet safer than shopping by telephone.
Both the Microsoft Internet Explorer and the Netscape Navigator browsers have built-in security mechanisms to prevent users from unwittingly submitting sensitive information over insecure channels. If a user tries to submit information to an unsecured site, these browsers will, by default, show a warning. By contrast, if a user attempts to submit information to a site without a valid Digital ID and SSL connection, no such warning is sent.
Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
Privacy issues are very important to us, given the current regulatory and technical environment and we are committed to protecting your privacy.
Use of Personal Data:
We will collect information and use it for the following purposes:
- When opening an Account and placing an order with us we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. We use this information in order to process and run your Account, for credit purposes, marketing, market research and analysis and to notify you of the status of the order.
- We also ask you for your telephone number which enables us to contact you urgently in the event of there being a problem or query with your order or Account.
- Should you enter a competition or other promotional feature on our website we may ask you for your name, address and e-mail address in order that we may efficiently administer the competition and promotion as well as notifying the winners.
- We may disclose your information to other parties for the purposes of processing and fulfilling your order.
- We may also use the information that we collect from you to notify you from time to time about functionality changes to our website, the service that we provide and details of special or promotional offers.
Protection of Personal Data:
We have taken every possible precaution to create a secure environment to protect the personal information supplied by you to us when making an order or opening an Account. When an order is placed or Account opened we offer the use of a secure service. Essentially we have adopted the industry standard encryption methods in that the secure service software (SSL) encrypts all information input before it is sent to us. In order to comply with the Data Protection Act 1998 and for maximum peace of mind we can advise that we have implemented strict security procedures in relation to the storage and disclosure of information which you have given to us for the purpose of preventing unauthorized access. For security reasons and to protect your right to privacy we may occasionally request proof of identity from you before disclosing any sensitive information to you or accepting any order from you.
Cookies are small pieces of information that websites transfer to your computer hard drive and we use to enable our website to provide features such as automatic login, personalized greetings and storage of items in your Shopping Basket. Cookies can be turned off in your browser or you can be notified when you receive a cookie so you choose whether to accept it. The Help menu of your browser should contain information on how to do this. However, changing these settings may mean that you will not be able to take advantage of some of the advanced features on the site. If you do wish to remove cookies after a visit to the site, perhaps because you are using a shared computer, you can clear the cookies by clicking on the sign out link.
Disclosure of Information to Third Parties:We do not sell, trade or rent your personal information (data) to others. We may choose to do so in the future with carefully selected and trustworthy third parties. Should you not wish us to do so then kindly advise us by sending an e-mail to email@example.com We may provide statistics or analytical records about our customers, sales, and traffic patterns to reputable third party vendors but this information will not include any personally identifying information on you.
We employ third parties and individuals to perform certain functions on our behalf. Examples of these might be a courier delivering your goods to you, analysis of data, provision of marketing assistance, processing credit card payments and provision of a customer services department. Please rest assured that those companies and individuals who have access to any such personal information are not permitted to use this information for any other purposes and they are required to process any such data in accordance with the Data Protection Act 1998.
Transfer of Data:
Access to Information:
You may obtain details of the personal information we hold on you by e-mailing us at firstname.lastname@example.org. Our Data Protection Officer will revert to you within 5 working days.
There is a statutory fee of £10.00 payable prior to accessing this information.
Consent and Data Protection:
You can opt out of e-mail updates by clicking the relevant link listed at the bottom of each email campaign that we send. The link will allow you to either amend your details to let us know which information you would like to receive or to remove yourself entirely from our email updates.