Purchase & delivery
Fast door to door delivery:
Your package will be delivered by Parcel Force in patnership with DHL. Delivery time is within an estimation of 3 to 5 working days once you have received a dispatch e-mail. Please regard longer delivery times for certain postcodes (including but not restricted to, the Scottish highlands and Northern Ireland).
Once you have received your parcel we adivse that all customers open the box in clean and safe enviroment, whilst checking all products have been correctly delivered and there are no defects. If you find any issues with your order please contact our customer service department immediately. Please also have pictures available to send via e-mail if customer services request.
£3.95 fixed shipping rate or free on orders over £50.00:
We ship your packages, no matter size or weight to your door for a low flat rate of £3.95 (VAT incl!) unless your order comes to over £50.00, then your delivery is free! That's right! Free postage and packaging with all orders over £50.00!
Please note that after you have made your order, the tracking code could take upto 72 hours to register in the system. So if it's not working first time, then just be patient.
We want to draw your attention to the fact that standard shipping is not applicable to oversized products such as tents, tyres and other large and heavy products. An oversize shipping fee of £6.99 will be added to your order.
This fee is only added once per order. So you can add 100 bulky products to your order without incurring extra shipping costs.
Lowest price guarantee:
We are constantly checking our competitors’ prices to ensure that we offer you the best price on our products. Should you still find a product cheaper elsewhere, we will match it, if certain conditions are met. The conditions for our Lowest Price Guarantee (LPG) are:
- LPG is valid within 14 days from purchase
- The LPG is based on the original competitor price, not including discounts/deals
- Competitor must deliver to the country of purchase
- You must send a link to the competitor site showing the product and that:
- It is in stock
- Available for immediate delivery
- Same Model / Size / Colour etc.
- Applies to all UK-based online merchants (Sites like eBay and Amazon not included)
- LPG is not valid for 24MX/XLMoto campaigns / Crazy Deals
We have made it even more easy to exchange or return an item. A Returns form will be provided with the parcel.
We offer two convenient payment options.
Online Payment - Smooth , easy and secure.
Pay securely with a debit or credit card! All information is sent encrypted via SSL so that no outsider should be able to read your card details. We accept all major VISA and MasterCards. No hidden charges for card purchases. Card Payments are processed by PayEx who are the leading partners in the payment domain.
Pay via PayPal:
PayPal is a payment service owned by eBay. PayPal has over 100 million users worldwide. Hundreds of companies make use of the service which is open both for individuals and for businesses. Paying by PayPal is fast and easy . Payment is made by pressing a few keys and the money is transferred immediately to our PayPal account. You as the buyer pay no extra fees.
XLmoto (Pierce AB) Standard Terms of Sale
All sales are subject to the following terms and conditions;
The customer acknowledges this agreement with the Terms of Sale by the placement of an order and purchase of a Product from XLmoto.
All sales shall be deemed as made in Sweden, regardless of the location of the Customer.
(a) Prices and promotions listed in Xlmoto's website and advertisements are subject to change without notice.
(b) Payment are due before shipment, unless credit terms have been arranged in advance with the Xlmoto Credit Department. In such cases, payment and terms shall be set forth in the credit agreement.
(c) If an error is made and a product is listed at an incorrect price, Xlmoto shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Xlmoto shall immediately issue a credit in the amount of the incorrect price.
Xlmoto makes every effort to ensure the accuracy and information on our website. However, the information, services, products offered for sale and materials contained in and/or advertised on Xlmoto, including, without limitation, text, graphics and links, are provided on an "As Is" basis with no warranty. Xlmoto and its suppliers do not represent or warrant that the information accessible via Xlmoto is accurate, complete or current. We are not responsible for typographical errors. Price and availability information is subject to change without notice.
When a customer places an order, the order will be shipped to the address designated by the customer as long as the shipping address is compliant with the shipping restrictions contained on this website. All purchases from this website are made pursuant to a shipment contract.
All packages are insured for damage, loss and/or stolen. The customer is (if requested) responsible for filing any claims with the courier for damaged and/or lost shipments.
Our shipping partner will contact the customer through the e-mail address or telephone number provided when ordering. If a door to door delivery is not possible, it is the customers responsibility to pick up the package at the address provided by our shipping partner.
All orders will be consolidated to one shipment, which may add additional time to the final delivery.
Delivery times are estimates only and XLmoto shall not be liable for delays.
Customers are entitled to the manufacturer's limited expressed warranty (if any) that accompanies the product. Xlmoto provides no additional or independent warranty. All other warranties, expressed or implied, including the warranties of merchantability and fitness for a particular purpose are disclaimed. Xlmoto shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has been advised of the possibility of such damages; the maximum liability for all direct damages (if any) arising out of any action shall be limited to an amount not to exceed the purchase price of the product.
These Terms of Sale and any transactions made under them shall be interpreted by and be subject to law.
In the event any section or portion of a section of these Terms of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be struck from the Terms of Sale, and the remaining terms shall continue in full force and effect.
Xlmoto shall not be responsible for damages or delays resulting from Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo.
These Terms of Sale may be modified from time to time by Xlmoto without notice, and are current as of the date of the the current advertisement or website.
Pierce AB / XLMOTO
Companies register: Bolagsverket/Swedish Companies Registration Office
Company registration number: 556763-1592
Authorised representative: Henrik Zadig
VAT number: 139 6257 86