• Terms & Conditions

Terms & Conditions 

1. General

The following terms and conditions apply to all orders placed by you, the customer, on the website XLMOTO which is owned by the company:
Pierce AB
Companies register: Bolagsverket/Swedish Companies Registration Office
Company registration number: 556763-1592
Registered office: Elektravagen 22, 12630 Hagersten, Sweden
Vat no: GB139625786

By placing an order, you agree to be bound by the Terms and Conditions set out herein. Please make sure you have read and understood them before placing your order.

Only natural persons 18 years or older, who are not under guardianship, and are not acting in a capacity of a company, with an address in the United Kingdom (excluding mail forwarding companies) can place an order.

We reserve the right to amend these Terms and Conditions from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on site at the time you place your order.

In the event any section or portion of a section of these Terms of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms of Sale, and the remaining terms shall continue in full force and effect.

XLMOTO shall not be responsible for damages or delays resulting from ‘force majeure’, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo.

2. Products
The inclusion of any products or services on XLMOTO at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see on XLMOTO will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

3. Prices and delivery charges
a) Prices
The prices displayed include the statutory value added tax but do not include a delivery charge.

Prices and promotions listed on XLMOTO and are subject to change without notice.

b) Delivery charges
All orders may be subject to a delivery charge. The delivery charge will be added in the checkout.

There is always a delivery charge for bulky or heavy items.

A flat fee of £3 will be added on all orders to cover taxes & duties. You will not pay any additional fees to receive your order.

If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

c) Lowest Price Guarantee
We strive to maintain the lowest prices. If you still would find a lower price elsewhere we will match that price if the following conditions are met:
1. The competitor must be a merchant based in the United Kingdom and delivers to the UK
2. The Lowest Price Guarantee is valid within 14 days from your purchase
3. The lowest price guarantee is based on the original price, not including discounts/deals.
4. The product must be available in stock for immediate delivery
5. The product must be the same model, size, colour etc.
To claim the Lowest Price Guarantee, send us an e-mail with a link to the site showing the product and/or other proof that the above conditions are met.

4. Ordering/conclusion of a contract
Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such an order, we will attempt to refund the applicable amount using the same method used to make the payment. If for any reason, alternative arrangements are necessary, we will contact you to settle the refund.

All purchases from this website are made pursuant to a shipment contract. The order will be shipped to the address entered when placing the order.

If an error is made and a product is listed at an incorrect price, XLMOTO shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, XLMOTO shall immediately issue a credit in the amount of the incorrect price.

5. Payments
Payment is due upon placement of the order.

All payments are done via payment partners and are carried out at the check-out stage when placing an order.

6. Delivery
Orders on this site can only be delivered to the UK with the exception of the Channel Islands and the Isle of Man.

XLMOTO exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to the address requested by you in your order.

Once you have placed your order, you will receive an email confirmation with your expected delivery details for the whole order.

When we communicate delivery days, we mean working days excluding weekends and public holidays.

XLMOTO endeavours to dispatch orders in the fastest possible time. Though we aim to deliver within the communicated time frame, the delivery may take longer due to unexpected events.

We cannot guarantee any firm delivery dates.

All packages are insured for damage and/or loss. Customer is (if requested) responsible for filing any claims with carriers for damaged and/or lost shipments.

7. Withdrawal of order
You may cancel or return your order from the date you place the order until 60 days after receipt of the ordered items. If you have been charged for the items, you will receive a full refund which will include the standard delivery cost. There is however a return freight charge for all returns.

These items are excluded from the right to withdraw the order:
Gift Cards
Personalised items including:
Custom/Made to Order Exhausts
Custom Wheels & Rims
Laser Engraved Parts
Custom Brake Lines
Custom Seat Covers
Personalised Clothing

8. Returns

XLMOTO guarantees a refund of the returned items in accordance with right to withdraw an order, povided that all items are returned in the same condition they where in upon your receipt.  This means the items should not have been damaged, soiled, washed, altered or worn (other than try the item on) and that any labels or tags should be intact.

All our parcels contain a pre-printed return form. If you decide to return any items, it must be included in the returned parcel.

All returns or unclaimed parcels are subject to a return shipping charge.

These items are classed as non-returnable:

  • Custom/Made to Order Exhausts
  • Food or perishable items

All personalised items including:

  • Decals
  • Custom Wheels & Rims
  • Embroidery
  • Laser Engraved Parts
  • Custom Brake Lines
  • Custom Seat Covers
  • Sublimation
  • Personalised Clothing

Shipping costs are only refundable if the entire order is returned.  This will then be subject to a return fee.

All return freight costs are settled with your final refund.

Return labels are created by the customer via our Return Portal located on our website.

9. Warranties and claims
XLMOTO will repair, replace, reduce the price or give you a refund if goods you bought is faulty or defective. The same goes for products damaged during transportation.

You must report claims via e-mail promptly when discovering the fault.

Customers are also entitled to the manufacturer's limited expressed warranty, if any, that accompanies the product. XLMOTO makes no additional or independent warranty. All other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose are disclaimed.

XLMOTO shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has been advised of the possibility of such damages. The maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product

10. Our responsibility
Nothing in these Terms shall exclude or limit XLMOTO's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

XLMOTO is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on XLMOTO shall be limited to the total price of your order.